# Hub Support

Hi, I tried again, but I'm getting "UTF-8 encoding errors." I checked my CSV file, and it includes "@" in my prospects' email addresses. I can't remove that since I need it to send out emails for my fundraising efforts.

I’m trying to upload a fundraising contact file, but Decile isn’t accepting the CSV format. Is there an IT support contact or technical team that can help resolve this issue. 

Hi, is there a way for investors who have invested in multiple SPVs to view all their tax documents in one centralized place in Decile Pro? instead of having to enter each SPV separately to access the documents? 

i am trying to print a statement of investments for my fund with cap adjusted. I tried "report" on the investments screen and it does something but nothing downloads, no pdf.  What am i getting wrong?

Does anyone know Limited Partners in the HealthCare Sector?

Hi, I have a quick question regarding the newsletter I designed in Claude and shared with Decile Hub via HTML link. Now that I’m sharing it with investors, only the text is appearing, and the design/formatting isn’t showing. Do you know what could be causing this issue?

Hello, two questions regarding the new Decile interface:
1. Resending a message: I initially sent the template with the wrong sender (my user account). I corrected the template, but when I try to resend it to the same investor, I get a message that the investor already received this message within the last 24 hours. Is there a way to resend the corrected version
2. Sending in bulk: How can I select multiple investors from a checklist (using checkboxes) and send the same template to all selected investors at once?

Hello, my wire instructions under the back office is not clickable to me and my LPs, plz help

For some reasons, many of the files, mostly pdf, in our data room simply won't load and cannot be view online, and the site doesn't give any error or instruction. My current workaround is to download it which defeats the purpose of having a data room. 
Any idea on why this happens?

Hi Team, how are you today? Sharing some quick feedback about Startuply. There is a struggle with looking into founders in the African emerging markets. I submitted 3 visible founders online, and only 1 result came back. What do you think? Is the platform more suited for US domestic founders?

I there a way to get an alert that a startup has submitted a deck using myDecile Hub Inquiry form? I currently don't receive one. I just discovered that 5 different decks were submitted using my form over the last 3 weeks, but I had no idea they were there for me. The only way I find them is by manually going in to inspect my pipeline to see if any deals are there that I don't recognize. 

Since it's a form, it feels like the expected behavior is that I could receive an email alerting me to the form submission, including some/all of the completed form fields, and a link to the deal in my Hub pipeline. (Like a Contact Us form on a website)

Am I missing a feature that's there already but I'm overlooking?

Thanks

I've been getting an "Error starting chat" message when trying to use Hub Extension v1.200

I entered some stub content into the Start Fund doc creation flow, just to test it out. I didn't realize that there woudn't be a back button! I'm now at the part where it wants me to sign the Start Fund agreements, and there's no "back" option to edit what I submitted. Looks like the content isn't integrated into the agreements, but how do I edit what I submitted in the earlier steps of that flow? (long-form thesis, etc)

Dismiss button is not working on Inbound Emails.

@Fredy del Vechhio,