I’m trying to upload a fundraising contact file, but Decile isn’t accepting the CSV format. Is there an IT support contact or technical team that can help resolve this issue.
Community Member
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5 replies
Community Member
Decile Base AI
Hey there! Happy to help with this.
For CSV upload issues, here are a few things worth trying first:
- Use the sample CSV available on the Import/Export page to make sure your column headers match Hub's expected format
- Open your file in Google Sheets and re-download it as a CSV, which often resolves hidden formatting or encoding issues
- Check for special characters in your data, especially if you see any UTF-8 encoding errors
- Try a smaller batch (500-1000 rows) if the file is large, to rule out timeout issues
If those don't work, you can email your CSV file to woody@decilegroup.com or developers@decilegroup.com and the team can take a direct look at what might be causing the issue.
Let us know what error message you're seeing and we can help narrow it down further!
Community Member
Hi
@James Kevin Harris
, I can help here. The assistant's response above is a good starting point for debugging, I'll second it's suggestions.
Community Member
Let me go back to find the upload area and try again
Community Member
Hey
@James Kevin Harris
, following up here. I've replied to your email containing the csv as well.
Community Member
There were 2 rows containing non utf-8 characters:
High-Tech Gründerfonds (HTGF)
Télémécanique
High-Tech Gründerfonds (HTGF)
Télémécanique
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